Telstra says issue resolved on second day of widespread ATM, eftpos outage


November 03, 2018 14:30:12

After an outage affecting eftpos and ATMs dragged on across most states this weekend, Telstra says the issue has finally been resolved, and has announced it will discuss compensation with customers on a “case-by-case basis”.

Key points:

  • There were reports the outages affected ATM and eftpos terminals in New South Wales, Tasmania, South Australia and Western Australia
  • Taxi passengers were unable to use eftpos and drivers could not process Cabcharge
  • Telstra said it had resolved the problem, but there were “devices that continue to be impacted”

Telstra could not confirm how many terminals or businesses had been affected, but people in New South Wales, Tasmania, the ACT, Victoria, South Australia and Western Australia reported issues using banking services today and on Friday.

Earlier, Sam Hay, a restaurant owner in the Tasmanian city of Launceston, estimated he lost 25 per cent of his business during the outage on Friday.

“We were having to have people turned away at the door because as soon as they walked in we had to let them know that we didn’t have any eftpos,” he said.

“There’s no ATM anywhere close to our restaurant, they just couldn’t dine with us.

“It was really unfortunate — we tried different things … like asking if they’d mind if we took down their credit card details but obviously people aren’t overly comfortable with giving those details away and doing things later.”

Mr Hay said he had had issues with Telstra in the past.

“It’s really hard to it conduct a business with the way that their service is at the moment,” he said.

“We’re in Tasmania as well so the options are quite limited, so it’s basically just Telstra or Telstra here.”

Taxi passengers were also unable to use eftpos and could not process Cabcharge.

Taxi driver Kamal Rana said some potential passengers refused to get into his cab when they found out they could not pay by card.

“We’ve lost so much business — not only eftpos machine — because all the systems is all based on that Telstra thing and we were not getting any jobs or anything,” he said.

“It’s a hassle for us and for customers as well, because they need to get cash and go to an ATM machine.”

Passengers arriving at Sydney International Airport this morning were told they needed cash to use taxis.

Small business owners used social media to ask Telstra and banks for compensation for the outage.

Earlier, Telstra said it was working to “re-establish connectivity through the replacement of faulty vendor equipment”.

“We are gradually reintroducing traffic to the link but there are devices that continue to be impacted,” Telstra’s statement read.







First posted

November 03, 2018 12:34:27

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