Shaun Siv was one of many taxi drivers who were only accepting cash fares due to the Telstra outage. (ABC News: Kathleen Calderwood)
After an outage affecting eftpos and ATMs dragged on across most states this weekend, Telstra says the issue has finally been resolved, and has announced it will discuss compensation with customers on a “case-by-case basis”.
- There were reports the outages affected ATM and eftpos terminals in New South Wales, Tasmania, South Australia and Western Australia
- Taxi passengers were unable to use eftpos and drivers could not process Cabcharge
- Telstra said it had resolved the problem, but there were “devices that continue to be impacted”
Telstra could not confirm how many terminals or businesses had been affected, but people in New South Wales, Tasmania, the ACT, Victoria, South Australia and Western Australia reported issues using banking services today and on Friday.
Earlier, Sam Hay, a restaurant owner in the Tasmanian city of Launceston, estimated he lost 25 per cent of his business during the outage on Friday.
The Telstra outage has disrupted banking services, including eftpos and ATMs. (AAP: Alan Porritt)
“We were having to have people turned away at the door because as soon as they walked in we had to let them know that we didn’t have any eftpos,” he said.
“There’s no ATM anywhere close to our restaurant, they just couldn’t dine with us.
“It was really unfortunate — we tried different things … like asking if they’d mind if we took down their credit card details but obviously people aren’t overly comfortable with giving those details away and doing things later.”
Mr Hay said he had had issues with Telstra in the past.
“It’s really hard to it conduct a business with the way that their service is at the moment,” he said.
“We’re in Tasmania as well so the options are quite limited, so it’s basically just Telstra or Telstra here.”
Cabbie Kamal Rana says he has had customers refusing to get in his cab as they don’t have cash to pay (ABC News)
Taxi passengers were also unable to use eftpos and could not process Cabcharge.
Taxi driver Kamal Rana said some potential passengers refused to get into his cab when they found out they could not pay by card.
“We’ve lost so much business — not only eftpos machine — because all the systems is all based on that Telstra thing and we were not getting any jobs or anything,” he said.
“It’s a hassle for us and for customers as well, because they need to get cash and go to an ATM machine.”
Passengers arriving at Sydney International Airport this morning were told they needed cash to use taxis.
Small business owners used social media to ask Telstra and banks for compensation for the outage.
@CarrollCourty82: “@Telstra so can you give small businesses a time frame for when our eftpos machines are going to be working? It’s going to 33 degrees today, lots of hot customers looking for refreshments. And the local atms have run out of cash. Lots of local businesses”
@jherald: “@Telstra your issue with the eftpos system is now costing our businesses massive income. Maybe get your billing department to fix the issue as they seem extremely fast when an invoice is overdue, maybe they will be as fast to fix this issue. #businessnightmare”
@impranavp: “I don’t normally tweet but very frustrated today. @ANZ_AU terminals down and we cannot make sales on our biggest day of the week. These things happen but no-one ever gets compensated. We are a small business employing 8 people and this impacts our revenue and their hours.”
@funsiiize: “@ANZ_AU any update on the outage? Work terminals have been down since 8.30am this morning. Work in hotel, we’re now resorting to letting guests check in on faith alone. How are we meant to settle daily transactions?”
Earlier, Telstra said it was working to “re-establish connectivity through the replacement of faulty vendor equipment”.
“We are gradually reintroducing traffic to the link but there are devices that continue to be impacted,” Telstra’s statement read.