Triple-0 emergency call takers experience increase in threats and verbal abuse

Triple-0 emergency call takers experience increase in threats and verbal abuse

Posted May 10, 2018 06:23:15 Photo: Chantelle Connell says some days she has to deal with as many as six abusive callers in one shift. (ABC News) Related Story: Government to conduct investigation into Telstra triple-0 outage Related Story: ‘You can do this!’ ambo says over the phone as woman …

Telstra apologises to house fire victims whose triple-0 calls went unanswered

Telstra apologises to house fire victims whose triple-0 calls went unanswered

Updated May 06, 2018 17:29:53 A couple whose calls to triple-0 to report a fire were not answered during Friday’s national outage, prompting a mad dash to the nearest fire station, have received an apology from Telstra CEO Andy Penn. Mary Ann Gongon was forced to jump in her car …

Telstra facing questions over damaged cable that let triple-0 calls go unanswered

Telstra facing questions over damaged cable that let triple-0 calls go unanswered

Updated May 04, 2018 14:18:11 Telstra is under pressure to explain how damage to one cable in regional New South Wales overnight let triple-0 calls from around Australia go unanswered. The cable, one of the network’s three major links nationally, was cut in the early hours of the morning. It …

Triple-0 outage confirmed in NSW

Triple-0 outage confirmed in NSW

Posted May 04, 2018 06:03:36 New South Wales Police have confirmed there are intermittent connection issues with the triple-0 emergency number. Police have urged people to call the Police Assistance line on 131 444, if their call to triple-0 fails. There is believed to be a nationwide problem related to …

Hot air balloon company criticised by police for not calling triple-0 after crash that injured 9

Hot air balloon company criticised by police for not calling triple-0 after crash that injured 9

Updated March 30, 2018 17:06:29 Photo: A hot air balloon was operated by Balloon Safaris. (Facebook: Balloon Safaris ) Related Story: Another balloon flight cancelled before four passengers injured in Hunter hot air crash Police and ambulance officers have criticised a hot air balloon company for not calling triple-0 after …