Call centre workforce will stay in demand to keep in touch with customers, say experts

Call centre workforce will stay in demand to keep in touch with customers, say experts

Updated May 08, 2018 05:30:20 Industry experts remain upbeat about the future of call centres as major employers in Tasmania despite the loss of up to 100 jobs at Vodafone in Hobart. Vodafone cited a decline in call volumes as more customers opted to contact the telecommunications company online when …

Coalition berates Commonwealth Bank over failure to notify customers after data breach | Australia news

Christian Porter has lambasted the Commonwealth Bank (CBA) for failing to notify its customers of a data breach in which it lost backup tapes with details of almost 20 million accounts spanning 15 years. Although the incident occurred in 2016, before new laws that require mandatory reporting for serious breaches, …

Words worth more than money for Melbourne street poet and his customers

Words worth more than money for Melbourne street poet and his customers

Posted May 03, 2018 10:23:27 Photo: Alex Wilkinson sells poems to strangers on the streets of Melbourne. (ABC News: Nicole Mills) Related Story: Meet Australia’s 12-year-old slam poetry champion Related Story: Poet Sharon Olds will write about whatever she likes, thank you Swanston Street is heaving under the midweek pedestrian …

Commonwealth Bank confirms loss of nearly 20 million customers’ financial statements

Commonwealth Bank confirms loss of nearly 20 million customers’ financial statements

Updated May 02, 2018 22:56:39 The Commonwealth Bank has confirmed it lost the historical financial statements of nearly 20 million accounts but insists its customers’ information has not been compromised. The statements, containing customers’ names, addresses, account numbers and transaction details from 2000 to 2016, were stored on two magnetic …

Telstra outage affecting 4G and NBN customers across Australia

Telstra outage affecting 4G and NBN customers across Australia

Updated May 01, 2018 15:57:08 Related Story: Telstra restores mobile services after fire causes nationwide outages Related Story: Telstra and Dodo rated duds in internet satisfaction survey Telstra customers across Australia are reporting they cannot make or receive calls on the 4G network. The company announced it was, “looking into …

Bush internet customers share NBN satellite service with city residents

Bush internet customers share NBN satellite service with city residents

Posted April 26, 2018 07:03:41 The National Broadband Network (NBN) has been accused of dumping city customers on a service that provides satellite internet services to the bush. The Better Internet for Rural, Regional and Remote Australia (BIRRR) lobby group has made a submission to the joint parliamentary inquiry into …

Telstra fined $10 million after customers charged for ‘premium’ content they didn’t sign up for

Telstra fined $10 million after customers charged for ‘premium’ content they didn’t sign up for

Posted April 26, 2018 17:33:41 Telstra has been fined $10 million in the Federal Court for signing its mobile customers up to be charged directly for third-party online content without their knowledge or agreement. Up to 100,000 Telstra customers were signed up to its Premium Direct Billing (PDB) service by …

Business council says exempting banks from Coalition’s tax cut would punish customers | Australia news

Exempting the big four banks from the Turnbull government’s planned corporate tax cut would “punish” their customers, shareholders, staff and the economy, the Business Council of Australia has claimed. On Tuesday the BCA appeared before a Senate inquiry that was called in response to the council’s non-binding commitment that its …

Centrelink customers promised reduced wait times as Government hires 1,000 extra call centre operators

Centrelink customers promised reduced wait times as Government hires 1,000 extra call centre operators

Updated April 23, 2018 07:11:52 Photo: Centrelink clients say it can take “an hour or two” to get through on the phone line. (AAP) Have you spent untold minutes, or even hours on hold to Centrelink, listening to classical music only to slam down the phone in frustration? If the …

Starbucks accused of offering ‘too little too latte’ after calling police on black customers

Starbucks accused of offering ‘too little too latte’ after calling police on black customers

Posted April 16, 2018 09:47:11 Photo: Starbucks is under fire for calling the police on two black customers for “trespassing”. (AP: Michael Bryant) Related Story: Ten Myer staff called on teenage boy who was shopping for school ball Related Story: David Jones apologises after guards accused of racially profiling sport …