Retail Supervisor – Home Appliance Clearance Centre


About the Company Our client, based in the south eastern suburbs of Melbourne is a German family owned company that has an international reputation for being the market leader in manufacturing premium domestic and commercial appliances. They pride themselves on the quality, longevity and sustainability of their products. The role A fantastic opportunity has presented itself for a full time permanent ‘Clearance Centre’ Supervisor. The position is responsible for delivering a positive customer experience through the clearance centre, maintaining stock levels, selling the available stock to customers ensuring that the clientele are provided with exceptional service at all times and meeting KPI’s. Your duties will incorporate:

  • Accountability of the achievement of KPI’s
  • Develop and maintain strong relationships with the our clients local centre providing and supporting customer referrals
  • Manage stock levels of appliances and consumable items; racking stock and replenishing display stock and conducting weekly stocktakes.
  • Arranging deliveries and customer pick-ups and moving appliance locations
  • Proactive management of all clearance centre enquiries. Ensuring that all walk in, telephone and email enquiries are actioned promptly.
  • Facilitate regular reviews of staff performance, providing support guidance and development
  • Conduct regular team meetings and participate in head office and store meetings as required.

Skills and Experience:

  • Well presented with a strong customer focus to deliver a positive experience for the client
  • Ability to prioritise tasks, including excellent time management skills
  • Excellent communication skills both written and verbal
  • Ability to deal with escalations and resolve problem situations with both customers and employees
  • Proven experience working with internal and external stakeholders of all levels
  • Understanding of the sales process and manage stock throughout the centre
  • Strong Microsoft office skills, including excel

Benefits

  • Access to a user friendly online personal and professional development tool
  • Enticing staff discounts on company products
  • 10.5% superannuation contribution

This role will be a full-time permanent position commencing immediately, in the Keysborough Centre, working at Knoxfield Head Office occasionally if required. If you have a high energy and are a team player and are able to offer constructive ideas to the continuing success of our clients brand then please apply now, or for a confidential discussion then please contact Natalie on 8545 7510. By submitting an application you agree to our Privacy and Information Collection Policy located at Reference Number: 200071065_152444246405035 Contact Details: DFP Recruitment Services Pty Ltd



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