Sydney (Macquarie Park HQ), Australia
Join a company dedicated to your career development & where you can simply be yourself at work!!
Job Title: Manager, Technolgy Platforms
Location: Macquarie Park
We run a number of digital platforms here at Optus and this role is about the smooth running of them. These platforms will primarily be used for delivering offers & surprise & delight rewards to Optus customers. Working with stakeholders across the Consumer business to capture requirements for ongoing platform enhancements and ensuring that these are translated into a deliverable capability road map. This will require developing reporting and analytics capability to ensure the optimum performance of the platform is maintained while working closely with your colleagues in group IT and select vendors.
This position will require a strong working and technical knowledge of the numerous integrated, complex systems and processes required to deliver offers & surprise & delight rewards to Optus customers.
- To provide realistic expectations for the delivery and performance of the digital platform to the stakeholders for management of customer expectations
- Recognise the importance of customer satisfaction
- Accountable for the ongoing Operations of the online platform (propositions offered, rewards, fulfillment)
- Drive cross functional teams to deliver the end to end Online experience
- Effective management of risk of associated with online platform and escalation of issues with minimal impact to platform usability
- Drive accountability for quality of changes to appropriate teams within the business
- Driving site stability SLA of 99% uptime.
Qualifications & Experience
- 10 + years in Digital platform’s environment incl 5 years telco experience
- Degree level qualification in related area
- Recognized Project Management qualifications
- API’s, Java scripting, web 2.0
Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives & life experiences of all our people help us innovate & create strong connections with all of our customers.
Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply ASAP!!