The local council said they needed the owners’ permission to disconnect the alarm. (ABC News: Gemma Hall)
Residents in Melbourne’s north have been left irritated, tired and frustrated after a home security alarm rang non-stop for a week, despite regular calls to authorities.
The alarm at the residential property in Eltham started ringing at 5:00am last Wednesday and was only deactivated seven days later.
Neighbour Rod resorted to wearing earmuffs and earplugs just to escape the noise.
“I sleep with the ear plugs on and I’m putting the fan on at night time so I can try and block the sound, which is much louder at night time,” he said.
“I’m stressed, I’m tired, I’d like to get some sleep. I’m annoyed and I’m also very confused as to why it’s been allowed to ring out for over a week.”
Angie, another local resident, was equally frustrated.
“We’re all getting very jittery because we can’t go outside without listening to this,” she said.
Charles lives 1.5 kilometres away and could still hear the alarm loud and clear.
“It started seven days ago and it’s been going continuously day and night since then. Last night my wife was in tears,” he said just hours before it was turned off.
“The alarm system is on the wall and high up. I’m really quite amazed at how loud it is, as it carries up the valley.”
Adding to their frustration, neighbours claimed their repeated calls to police, the local council, the Environment Protection Authority and the security firm monitoring the alarm fell on deaf ears.
The ABC understands the owner of the house is currently overseas.
The EPA is responsible for the legislation governing residential noise but the local council and police are the responding authorities.
A spokesperson for Nillumbik Shire Council said it was willing to pay for an electrician to cut the alarm but only if the owner or police granted permission to enter the property.
A Victoria Police spokesperson said Eltham police were made aware of the home security alarm and they have made several enquiries to abate the noise.
Seven days later the locals finally got some relief, after the insurance agency sent a contractor to deactivate the alarm.
The EPA is currently conducting a review of residential noise regulations.